People & culture

At mci group, people are the foundation of our business

Our culture is shaped by a community of over 2,000 talents across more than 65 nationalities — community builders, strategists, creatives, and project leaders who bring both expertise and humanity to everything they do.

In 2025, our people strategy was guided by a shared belief we call Authentic Intelligence: meaningful progress — in culture, performance, and inclusion — starts with honest listening, rigorous data, and genuine care.

This meant redesigning how we listen to our talents, deepening how we support them, and investing in the kind of leadership that enables everyone to thrive. It meant moving from representation to lived inclusion, and from engagement metrics to real cultural change.

Our 2025 results reflect that commitment: record survey participation, a third consecutive year of improved retention, growing confidence in leadership, and a culture where 91% of our people say collaboration is simply how we work.

Internal reputation

29

eNPS Score

Overall satisfaction

80%

Strategic target achieved

Collaboration

91%

Say it's how we work

Engagement satisfaction

85%

DEI&B satisfaction

85%

Pride in belonging

91%

Our core values

People first

Be yourself – diverse perspectives help us thrive.

We nurture our people, supporting one another with care, respect, and warmth.

Winning together

When we unite around a shared goal, we are unstoppable.

We act as a bridge for our talents, customers, and partners – empowering each to thrive.

Growth mindset

Curiosity and ambition fuel our growth and drive our success.

We stay ahead of the curve by embracing new ideas and championing innovative ways of working.

Delivering results

Our relentless pursuit of progress leads to positive change.

We actively share the insight, knowledge, and experience we have acquired over the last 35+ years.

The talent experience at mci group

The talent experience brings together how we attract, support, engage and develop our talents, while offering the flexibility they need to thrive. In 2025, we strengthened how we listen and act, redesigning feedback, appraisals and leadership expectations. The result is a more connected, purposeful and human experience, grounded in authentic listening and real cultural progress.

Collaboration is our superpower: 91% of talents confirm collaboration is how we work.

A great company to work for

We attract and retain diverse talents engaged in meaningful work. Our 2025 Talent Engagement Survey reached record participation at 76%, reflecting our commitment to honest listening.

Overall satisfaction hit our 80% target. By moving beyond engagement metrics to genuine cultural change, we ensure every person experiences fairness, equity and support. Our results show lasting improvements across three consecutive years.

Collaboration is our superpower: 91% of talents confirm collaboration is how we work.

Strong sense of authenticity
87% of employees feel they can be themselves at work.

DEI&B and well-being

At mci group, diversity, equity, inclusion and belonging (DEI&B) and well-being are not separate programmes. They are the fabric of how we work, woven into how we hire, how we lead, how we listen, and how we grow together.

In 2025, our data showed strong psychological safety, fairness and team belonging across generations, cultures and roles. We focus on experience, not representation alone, creating environments where people feel safe, respected and able to be themselves.

Strong sense of authenticity
87% of employees feel they can be themselves at work.

Protecting our people

We embed safety and well-being into every layer of how we operate. Our global framework ensures consistent standards across all regions. We listen actively to our people through regular feedback channels and act swiftly on concerns.

Supporting mental health, physical safety and inclusive workplaces guides our decisions. We invest in the systems, training and leadership that protect and empower everyone.

10,797 hours

of learning received by our talents.

Learning & development

Learning is a strategic driver of performance and growth at mci group. Through MCI Institute, we build future-ready capabilities, strengthen leadership and embed AI responsibly into everyday learning.

In 2025, we professionalised our learning ecosystem, achieved external accreditation and scaled development programmes that balance technology, human judgement and continuous growth.

10,797 hours

of learning received by our talents.

+5,000 hours

dedicated to community and probono initiatives

Community impact

We believe business has a role to play beyond our operations. Our teams actively support local communities through volunteering, pro bono expertise and fundraising.

In 2025, our talents mobilised skills, time and creativity to support social and environmental causes worldwide, turning collective engagement into tangible, locally meaningful impact.

+5,000 hours

dedicated to community and probono initiatives